Credit reporting or other personal consumer reports -- Improper use of your report -- Complaint #9659004
Complaint Overview
Complaint ID: 9659004
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
State: Maryland
ZIP Code: XXXXX
Date Received: 2024-07-28T12:00:00-05:00
Date Sent to Company: 2024-07-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally lodge a complaint regarding the inaccurate reporting of late payments on my student loan account managed by XXXX. I believe that the reporting of these late payments is incorrect and does not reflect my actual payment history. Furthermore, I have concerns that the reporting practices may not be in compliance with relevant laws, including the Family Educational Rights and Privacy Act ( FERPA ) and the Fair Credit Reporting Act ( FCRA ). XXXX. Account Details : Name : XXXX XXXX XXXX Account Number : XXXX Servicer : XXXX XXXX. Background and Concerns : I have noticed that my credit report contains several entries indicating late payments for my student loan with XXXX. However, I have consistently made payments on time according to the agreed-upon schedule. The inaccurate late payment entries have had a significant negative impact on my credit score. XXXX. Relevant Legal Provisions : XXXX FERPA ( 20 U.S. Code 1232g ) : Under FERPA, the disclosure of students ' educational records without consent is permissible to certain entities, including " appropriate parties in connection with financial aid to a student. '' In my case, XXXX, as the servicer of my student loan, is an entity involved in the management of my financial aid. My concern is that any disclosure or reporting by XXXX that inaccurately reflects late payments could be in violation of FERPA provisions if such information is improperly shared or reported. B. FCRA ( 15 U.S. Code 1681a ( 2 ) Exclusions ( A ) ( i ) ) : The Fair Credit Reporting Act excludes from the scope of credit reports information solely regarding transactions or experiences between the consumer and the party making the report, if such information is not accurately reflected. I believe that XXXX 's reports of late payments do not accurately reflect my payment history and may therefore fall within the exclusions specified under FCRA. XXXX. Requested Resolution : I kindly request that the CFPB investigate this matter and take the necessary steps to rectify the incorrect late payment entries on my credit report. Specifically, I request : Correction of Credit Report : Immediate correction of any erroneous late payment entries reported by XXXX to credit bureaus. Verification of Compliance : Verification that XXXX 's reporting practices are in compliance with both XXXX and FCRA regulations. Confirmation : Confirmation that XXXX has updated their records to reflect accurate payment history and has notified credit bureaus of these corrections.
Frequently Asked Questions
What is Complaint #9659004 about?
Complaint #9659004 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2024-07-28T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.