Checking or savings account -- Closing an account -- Complaint #9653976
Complaint Overview
Complaint ID: 9653976
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Florida
ZIP Code: 322XX
Date Received: 2024-07-28T12:00:00-05:00
Date Sent to Company: 2024-07-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Around holiday times ( XXXX XXXX XXXX XXXX ). My account was constantly being g hacked. Which caused me to get a numerous amount of new cards. An d according to then because it was so many in a certain time frame it made me a liability so they had no choice but to close my account. And at the time was at least over XXXX. But when they closed my account and canceled my current card. They told me I would receive a check in the mail for my balance. And they allowed me to dispute XXXX previous transactions that weren't authorized for over XXXX. But when they canceled my account those were just tossed out I guess. But they allowed my account to get debited by whoever or whatever. And then I wound up receiving a check for literally XXXX XXXX XXXX XXXX I called and they would give the the run around. To the point of not even talking to me at all. By either getting disconnected ( them hanging up ) or just leave me on hold until I would eventually get frustrated and hang up
Frequently Asked Questions
What is Complaint #9653976 about?
Complaint #9653976 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-07-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.