Debt or credit management -- Charged upfront or unexpected fees -- Complaint #9653013
Complaint Overview
Complaint ID: 9653013
Company: Tomocredit INC.
Product: Debt or credit management
Sub-Product: Credit repair services
Issue: Charged upfront or unexpected fees
State: Pennsylvania
ZIP Code: 18411
Date Received: 2024-07-29T12:00:00-05:00
Date Sent to Company: 2024-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Complaint Regarding TomoBoost Product by Tomo Credit Dear CFPB, I am writing to file a formal complaint against Tomo Credit concerning their TomoBoost product. Despite multiple attempts to contact Tomo Credit 's customer support via phone, online chat, and email ( XXXX ), I have received no response for over a month. I initially subscribed to the TomoBoost service with the expectation that it would provide the benefits promised during sign-up. However, the service has failed to deliver these promised benefits. Consequently, I decided to cancel my subscription. Despite my repeated requests for cancellation, Tomo Credit has continued to charge my credit card {$80.00} per month for the past 10 months. In an attempt to stop these unauthorized charges, I canceled my credit card. However, Tomo Credit somehow managed to obtain my new credit card number and continued to charge me. I am extremely concerned that no other complaints regarding this issue have been filed with the CFPB, despite numerous similar complaints on various Internet forums, including XXXX. It appears that many other consumers are experiencing the same difficulties with Tomo Credit 's TomoBoost product and are being ignored. Sincerely,
Frequently Asked Questions
What is Complaint #9653013 about?
Complaint #9653013 was filed against Tomocredit INC. regarding Debt or credit management specifically about Charged upfront or unexpected fees. It was received by the CFPB on 2024-07-29T12:00:00-05:00.
How did Tomocredit INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Tomocredit INC.?
Yes, visit the Tomocredit INC. company profile at readthecomplaint.com/company/tomocredit-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.