Credit card -- Closing your account -- Complaint #9652914
Complaint Overview
Complaint ID: 9652914
Company: Chime Financial INC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Michigan
ZIP Code: 48331
Date Received: 2024-07-29T12:00:00-05:00
Date Sent to Company: 2024-08-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received 2 emails and a text today XX/XX/year> Received emails from XXXX XX/XX/year> XXXX est " Meet your new Chime account '' XXXX XX/XX/year> XXXX est Your Credit Builder application is almost complete! '' I did not sign-up for a Chime account, nor did I consent to one being opened. I noticed the address information they have is from over 10 years ago but uses my current email and phone number. I logged into this account after resetting the password, locked the, and opened chat with an agent on the app on my phone. I requested that this account be closed, they gave a service request id of XXXX for my request. They opened this account without my knowledge.
Frequently Asked Questions
What is Complaint #9652914 about?
Complaint #9652914 was filed against Chime Financial INC regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-07-29T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.