Debt collection -- Communication tactics -- Complaint #9652739
Complaint Overview
Complaint ID: 9652739
Company: Capital One Financial Corporation
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Kentucky
ZIP Code: 404XX
Date Received: 2024-07-29T12:00:00-05:00
Date Sent to Company: 2024-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have issues with my Khols account since opening. They will not set up my app so i can make my payments, i have tried making them online and it will not work and their customer service is useless today XX/XX/year> they have called me 10 times since XXXX its now XXXX. I was awoken to each call. And as someone who works third shift my sleep has now been compromised due to this harassment i can understand one phone call and a voicemail these are robocalls from khols and when you answer no one is on the other line
Frequently Asked Questions
What is Complaint #9652739 about?
Complaint #9652739 was filed against Capital One Financial Corporation regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2024-07-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.