Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #9651120
Complaint Overview
Complaint ID: 9651120
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 76513
Date Received: 2024-07-29T12:00:00-05:00
Date Sent to Company: 2024-07-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Experian XX/XX/XXXX XXXX. XXXXXXXX XXXX XXXX The late payment history for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX is inaccurate and needs to be corrected. My mortgage is not deferred. I am current and not deferred on my mortgage. Please remove the deferred comment. Also, remove the comment of account in forbearance as that is in correct. This is my XXXX request with documentation. XXXXXXXX XXXX XXXX XXXXXXXX XXXX loan XXXX loan was transferred to XXXX XXXX XXXX XX/XX/XXXX. I made the XX/XX/XXXX payment to XXXXXXXX XXXX. Remove the late payment as my account was closed with XXXX XXXX XXXXXXXX XX/XX/XXXX. This is my XXXX request. XXXX. XXXX XXXX Credit Card XXXX account has been paid for in full. Still reporting it as a charge off and written off even in XX/XX/XXXX. This account has been closed and paid off. This is my XXXX request in mail and in writing to correct this account and you are still not reporting it correctly. XXXX. XXXX XXXX. This account has been closed and paid off since XXXX. You are reporting is as a charge off. This is my XXXX request in mail and in writing to correct this account and you are still not reporting it correctly. XXXX. XXXX XXXX XXXX reporting this as an open account. It has been closed since XXXX and paid as agreed. This is my XXXX request in mail and in writing. XXXX. XXXX XXXX XXXXXXXX reporting this as an open account. It has been closed since XXXX and paid as agreed. This is my XXXX request in mail and in writing. XXXX. XXXX XXXX Credit Card. I do not have an open credit card with XXXX XXXX XXXX. You are reporting an open account when I do not even have an open credit card or bank account with this bank. This account was paid in full and closed in XXXX. This is my XXXX XXXX. XXXX XXXX XXXX XXXX do not have an open auto loan with XXXX XXXX XXXX. You are reporting an open account when I do not even have a bank account with this bank. This account was paid in full and closed in XXXX. This is my XXXX request.
Frequently Asked Questions
What is Complaint #9651120 about?
Complaint #9651120 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-07-29T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.