Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #9639116
Complaint Overview
Complaint ID: 9639116
Company: Capital One Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Oregon
ZIP Code: 972XX
Date Received: 2024-07-28T12:00:00-05:00
Date Sent to Company: 2024-07-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a Kids Savings Account at Capitol One. I then transferred my kid 's money from his XXXX Savings Account to the Capitol One account in the amount of {$850.00} on XX/XX/year>. The money was received at Capitol One and shows in my transactions on XX/XX/year>. However, on XX/XX/year>, there is a reversal on the full amount so that the money looks like it is transferred back to XXXX. No money arrived back at XXXX and now both bank accounts are at {$0.00}. I called Capitol One to discuss this transaction on XX/XX/year>. The customer representative kindly submits a claim ( XXXX ) regarding this transaction. The claim was denied on XX/XX/year> with the explanation that " You received a full credit from the merchant ''. This is not true and both of my kid 's accounts remain at zero balance.
Frequently Asked Questions
What is Complaint #9639116 about?
Complaint #9639116 was filed against Capital One Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-07-28T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.