Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #9608688
Complaint Overview
Complaint ID: 9608688
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: New Jersey
ZIP Code: 07087
Date Received: 2024-07-24T12:00:00-05:00
Date Sent to Company: 2024-07-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My car loan with credit acceptance has been paid off.After speaking with credit acceptance over the phone they have verified that my loan is paid off and that the car was not repossessed.experian refuses to take the repossession off my credit report.This has been negatively impacting my credit score.The loan is XXXX percent paid off and the car was never repossessed.Insurance company paid for the car and the remaining balance was paid when the car was auctioned.
Frequently Asked Questions
What is Complaint #9608688 about?
Complaint #9608688 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-07-24T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.