Student loan -- Struggling to repay your loan -- Complaint #9596625
Complaint Overview
Complaint ID: 9596625
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Struggling to repay your loan
Sub-Issue: Can't get other flexible options for repaying your loan
State: Florida
ZIP Code: 33028
Date Received: 2024-07-23T12:00:00-05:00
Date Sent to Company: 2024-07-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for the school misconduct discharge application with Navient since my school was part of a law suit that proves their misconduct. I completed the application and submitted the supporting documentation and was denied the discharge, while other people with the same circumstances I have were approved. I need to know exactly why I was denied, the letter Navient sent does not provide any detail. If the XXXXXXXX XXXX XXXX determined my school engaged in unfair and deceptive acts and practices, targeted and aggressively recruited students by misrepresenting the school, then why did Navient decide that I do not meet the requirements to prove that my school is accused of misconduct?
Frequently Asked Questions
What is Complaint #9596625 about?
Complaint #9596625 was filed against Navient Solutions, LLC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-07-23T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.