Credit card -- Advertising and marketing, including promotional offers -- Complaint #9585520
Complaint Overview
Complaint ID: 9585520
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: California
ZIP Code: 92618
Date Received: 2024-07-22T12:00:00-05:00
Date Sent to Company: 2024-07-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I took a flight from XXXX, HI to XXXX, CA and picked up a credit card offer that was advertised by the flight attendants. The flight attendants announced that if you get the credit card offer with the promo code, you will earn XXXX miles with any purchase. The flight attendant said it could be as small as {$1.00}. This was announced to the entire plane multiple times. I took the paper application with the promo code. There was no URL on the ad so I didn't know where to apply. I XXXX it and applied for the card on the Barclay 's website, but there was no space for the promo code. I did not realize on the website that as I clicked through my entire application was submitted. I thought there would be more steps and the promo code box might show at the end, but it never appeared. I contacted Barclays and they are telling me there is nothing they can do and that I have to spend {$2000.00} to get the XXXX miles. I even emailed them my promo code to apply to my account. I then called and they said the promotion changes every day, and that if I reapply I may get less miles and a different offer. Since this did not work out right, I did more online searching to see if I could find more information on the offer. I then found this website that described the offer and it has been available since XX/XX/2024, so the offer has not been changing everyday. XXXX XXXX XXXX This website then has a link to apply to the website where there is a box for the promo code. XXXX XXXX XXXX I applied again here with the promo code, but it said my application has already been submitted ( through the Barclays website ) XXXX It should not matter where I applied ( they made it difficult to find ). Barclays manages the XXXX XXXX card. If they are offering this promotion, they need to honor it. Otherwise, this is false advertising and deceptive. Maybe it's something I can take up further with XXXX XXXX, but this has been frustrating and I feel misled.
Frequently Asked Questions
What is Complaint #9585520 about?
Complaint #9585520 was filed against Barclays Bank Delaware regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-07-22T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.