Checking or savings account -- Managing an account -- Complaint #9575271
Complaint Overview
Complaint ID: 9575271
Company: Branch Messenger, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 752XX
Date Received: 2024-07-21T12:00:00-05:00
Date Sent to Company: 2024-07-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year> I checked into XXXX XXXX XXXX XXXX XXXX XXXX XXXX charged my account {$20.00} for incidental charges. I checked out of hotel XX/XX/year>. XXXX XXXX released the {$20.00} hold that day. My bank is called Branch. This {$20.00} charge has been pending on my checking account for 2 weeks. Ive been giving 7 different lies about this charge. They keep trying to blame XXXX XXXX. XXXX XXXX has given information showing that they released the hold. And the face that Branch keeps lying with different stories and keep trying to blame XXXX XXXX concerns me.
Frequently Asked Questions
What is Complaint #9575271 about?
Complaint #9575271 was filed against Branch Messenger, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-07-21T12:00:00-05:00.
How did Branch Messenger, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Branch Messenger, INC.?
Yes, visit the Branch Messenger, INC. company profile at readthecomplaint.com/company/branch-messenger-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.