Mortgage -- Problem with a company's investigation into an existing problem -- Complaint #9574694
Complaint Overview
Complaint ID: 9574694
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Pennsylvania
ZIP Code: 153XX
Date Received: 2024-07-21T12:00:00-05:00
Date Sent to Company: 2024-07-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX I was alerted to a change in my credit report. When seeing the report it was for my ex husband 's mortgage that is solely in his name. He assumed the mortgage in XX/XX/XXXX when we divorced. I provided the assumption paperwork via email, fax and postal mail and have been calling weekly to biweekly to them with no resolution to the problem. I also contacted original mortgage company who no longer has any record of that account. They suggested filing a complaint with ex husband 's current mortgage company. I filed a report last week and was supposed to have a follow up return call within 1-2 business days and never received one. I have been calling and checking the status once to twice a week since submitting all of my documents to them back in XXXX with absolutely no resolution or explanations of why this is taking so long to handle.
Frequently Asked Questions
What is Complaint #9574694 about?
Complaint #9574694 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-07-21T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.