Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #9569872
Complaint Overview
Complaint ID: 9569872
Company: Transferwise Ltd
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Wrong amount charged or received
ZIP Code: XXXXX
Date Received: 2024-07-20T12:00:00-05:00
Date Sent to Company: 2024-07-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently transferred some funds via my WISE account fromThursday and to my surprise today, my bank in my local country which is the XXXX XXXX XXXX has charged me leaving me with nothing in my account. This is upsetting and I am really upset with the mere fact that they took my money. I need back my money and I'm tired of WISE charging fees because when it reaches my bank account internationally. I am not left with anything. I am going to stop use WISE. Both WISE and XXXX are scammers. These banks are taking your own money that should be sent in your account.
Frequently Asked Questions
What is Complaint #9569872 about?
Complaint #9569872 was filed against Transferwise Ltd regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2024-07-20T12:00:00-05:00.
How did Transferwise Ltd respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Transferwise Ltd?
Yes, visit the Transferwise Ltd company profile at readthecomplaint.com/company/transferwise-ltd to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.