Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #9555280
Complaint Overview
Complaint ID: 9555280
Company: Capital One Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Virginia
ZIP Code: 22191
Date Received: 2024-07-18T12:00:00-05:00
Date Sent to Company: 2024-07-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was contacted by a scam entity via XXXX for work using my phone for a company posing as of XXXX XXXX. This was a scam and I used money from my checking account ending in XXXX with Capital One Bank. I transferred money using my bank account linked to XXXX XXXX to move funds for this scam company. The dates I transferred money and amounts are as follows : XX/XX/XXXX for {$170.00}, XX/XX/XXXX for {$180.00}, XX/XX/XXXX for {$400.00} & finally on XX/XX/XXXX for {$100.00}. All totaling {$850.00}. I reached out to Capital One Bank by phone and emailed them to start the dispute because the money was transferred to a scam entity. I have provided evidence and supporting documentation. I was provided with case # XXXX and they did not approve my dispute and removed the funds on XX/XX/XXXX from my account. On XX/XX/XXXX, I called after I received an email from Capital One again denying my appeal ( escalation case # XXXX ) and would not change their decision of not issuing a permanent credit of {$850.00} to my accounting ending in XXXX. I reached out to XXXX XXXX customer support and they could not help me in refunding the {$850.00}. I also reached out by email to the XXXX XXXX XXXX on XX/XX/XXXX and they could not assist with this scam.
Frequently Asked Questions
What is Complaint #9555280 about?
Complaint #9555280 was filed against Capital One Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-07-18T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.