Credit card -- Advertising and marketing, including promotional offers -- Complaint #9554818
Complaint Overview
Complaint ID: 9554818
Company: Synovus Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: Texas
ZIP Code: 78542
Date Received: 2024-07-18T12:00:00-05:00
Date Sent to Company: 2024-07-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> XXXX deducted {$54.00}. XXXX from my bank card. In XXXX, 2024, I realized i was misled to believe the First Progress card was more like a debit card and not a credit card. I called company a few days later in XX/XX/year> to close card and asked for refund. The company closed card, but refused to refund the {$54.00}. XXXX.
Frequently Asked Questions
What is Complaint #9554818 about?
Complaint #9554818 was filed against Synovus Bank regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-07-18T12:00:00-05:00.
How did Synovus Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synovus Bank?
Yes, visit the Synovus Bank company profile at readthecomplaint.com/company/synovus-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.