Credit card -- Other features, terms, or problems -- Complaint #9554789
Complaint Overview
Complaint ID: 9554789
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Ohio
ZIP Code: 43402
Date Received: 2024-07-18T12:00:00-05:00
Date Sent to Company: 2024-07-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a Capital One account holder with a current Walmart card ending in XXXX, which Capital One is converting to a Quicksilver card. However, I already possess a Quicksilver card ending in XXXX. On XX/XX/year>, I called Capital One and spoke with a customer service advocate who was unable to assist me, so I requested to speak with a supervisor. The customer service supervisor informed me that my Walmart card would indeed be converted to a Quicksilver card and that no other options were available. Since I already have a Quicksilver card, having XXXX identical cards with different credit limits would be redundant. Therefore, I requested to have my Walmart card changed to a Savor CapitalOne card, which is a similar product, but my request was declined. I am seeking assistance from the Consumer Financial Protection Bureau ( CFPB ) to ensure my complaint reaches the appropriate department at Capital One.
Frequently Asked Questions
What is Complaint #9554789 about?
Complaint #9554789 was filed against Capital One Financial Corporation regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-07-18T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.