Mortgage -- Struggling to pay mortgage -- Complaint #9554568
Complaint Overview
Complaint ID: 9554568
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Georgia
ZIP Code: 30680
Date Received: 2024-07-18T12:00:00-05:00
Date Sent to Company: 2024-07-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Im not sure if theres anything that can be done because this happened back in XXXX but just wanted to check, I had a massive XXXX XXXX in XXXX and I had to retire from work so I contacted my mortgage company and asked them about a loan modification and the first thing they told me was I had to be at least 3 months behind on my mortgage payments before they could do anything so I stopped paying them for 3 months and then contacted them again and they told me that I was a good candidate for the loan modification, after about 9 months of going back and forth I was told that I had been approved and they would send me a modification package for me to review and sign, after reading the paperwork I found out that all they did was add the payments that I was behind on and add them to the existing loan and raise the interest rate, so my payments went up, then I found out that they were doing this to a lot of people, instead of helping people they were foreclosing on as many houses that they could and then I found out about a class action lawsuit against them, I got a letter and a check for XXXX XXXX dollars, I lost my house and got XXXX XXXX dollars for my troubles, my family and I have been struggling for years trying to keep a roof over our heads because once you have a home foreclosed on your credit is ruined and right now rent is outrageous, I was forced out of my home because of them and thats not right.
Frequently Asked Questions
What is Complaint #9554568 about?
Complaint #9554568 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-07-18T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.