Mortgage -- Trouble during payment process -- Complaint #9554414
Complaint Overview
Complaint ID: 9554414
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Georgia
ZIP Code: XXXXX
Date Received: 2024-07-18T12:00:00-05:00
Date Sent to Company: 2024-07-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XXXX XXXX I owe about 13 % on my house. I purchase it for {$180000.00} in XXXX and now I owe a little over {$24000.00}. In the state of Georgia, Lender are supposed to drop mortgage insurance once you reach 20 % of your original loan. I called the Wells Fargo last week to drop my mortgage insurance and was told by Wells Fargo they had to put in a request. I receive a letter today, XX/XX/XXXX, where Wells Fargo refuse to drop my mortgage insurance even I will pay my house off in XXXX of XXXX. Wells Fargo is always trying to get more money out of it customer. This is my second house that I purchase through another bank and Wells Fargo brought my loan. I have tried to stay away from them due to unfair practices. The loan I have stated that I can drop my mortgage insurance.
Frequently Asked Questions
What is Complaint #9554414 about?
Complaint #9554414 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-07-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.