Student loan -- Dealing with your lender or servicer -- Complaint #9544311
Complaint Overview
Complaint ID: 9544311
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Texas
ZIP Code: 754XX
Date Received: 2024-07-17T12:00:00-05:00
Date Sent to Company: 2024-07-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
We earned Most Valuable Payer coupons totalling {$890.00}. We called to redeem them and XX/XX/XXXX transferred {$7900.00} as a payment and mailed the coupons per their instruction. Instead of paying off the loan as they said they would, they refinanced it without applying the coupons. They are charging us late fees and now we are not even able toog onto their site to just pay it off and be done with this.
Frequently Asked Questions
What is Complaint #9544311 about?
Complaint #9544311 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-07-17T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.