Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #9544273
Complaint Overview
Complaint ID: 9544273
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Texas
ZIP Code: 77469
Date Received: 2024-07-17T12:00:00-05:00
Date Sent to Company: 2024-07-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On the date of I believe my graduation party on what appears to be XX/XX/XXXX I sent my sister out with my debit card and phone to add the cash to my debit card from my graduation I had about XXXX dollars from my parents and relatives however I wasn't able to add that instantly so I sent my sister out to get some XXXX between 2 days put onto my cash app card however she would go on to later while I was sleeping use my phone keep in mind she's my step sister and XXXX XXXX and is heavily self-centered not her own fault she would use my money on some kind of peer-to-peer trading platform that I'm not able to find out what it is to but XXXX dollars worth of XXXX I wasn't aware of this because I don't use my cash app for anything other than subscriptions such as XXXX XXXX XXXX XXXX and occasionally restaurants or XXXX there is no record of me buying XXXX at any point that I remember I'm personally not interested in it and there is no way in the last 2 months that I have bought any XXXX now cash app claims that quote on quote according to what I'm seeing that I authorize this purchase however I did not and I'm not sure what to do ... the {$700.00} was sent to somebody named XXXX XXXXe and I'm not sure who that is and I've never sent money to him at all until what apparently is XX/XX/XXXX at around XXXX and I'm not sure what to do... much help would be appreciated as when it comes to cryptocurrency there's not much I really can do and there's no way I can prove or disprove that I gave permission.
Frequently Asked Questions
What is Complaint #9544273 about?
Complaint #9544273 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-07-17T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.