Credit card -- Closing your account -- Complaint #9531838
Complaint Overview
Complaint ID: 9531838
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: California
ZIP Code: 94704
Date Received: 2024-07-16T12:00:00-05:00
Date Sent to Company: 2024-07-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir/Madam, I am writing to file a formal complaint against Capital One regarding their handling of my Capital One Venture XXXX XXXX account ending XXXX, which I have held since XX/XX/XXXX. Despite consistently meeting all payment obligations and complying with account terms, Capital One 's actions have caused significant and unjustifiable hardship. In XX/XX/XXXX, my card was unexpectedly declined during a transaction at a store. Upon contacting Capital One 's customer service immediately, I was instructed to verify my identity by submitting a front and back copy of my ID, which I promptly provided. Despite receiving confirmation that my documents were received and in order, my card remained restricted for XXXX months until XX/XX/XXXX, unbeknownst to me as I used another card. In XX/XX/XXXX, I followed up with customer service, was again asked to resend my ID, and this time I stayed on phone till I received confirmation of its receipt with an agent who assured me the issue would be resolved promptly. However, without further communication, I received a letter about XXXX weeks later on XX/XX/XXXX stating Capital One required additional unspecified information and was closing my account due to its non-receipt. This closure is particularly confounding as I maintain XXXX other credit cards with Capital One, ( XXXX XXXX ending XXXX and Quicksilver ending XXXX ) both in good standing, suggesting they possess all necessary information about me. Also I had provided everything they had asked me and still till today they never mentioned what additional information they needed that has caused closing my account./ After the account closure I have contacted Capital one various times but they never provided me any other information or reopened my account. The unwarranted restriction and subsequent cancellation of my Venture one Card, despite fulfilling all obligations, including promptly paying an annual fee, have severely disrupted my financial management and deprived me of accumulated rewards points. The harm caused by Capital One 's actions includes : Failure to refund the annual fee upon account closure. Loss of all accumulated rewards points. A XXXXpoint decrease in my credit score due to the elimination of a {$5000.00} credit line associated with the card. I firmly believe Capital One 's actions violate fair banking practices and warrant immediate intervention by the Consumer Financial Protection Bureau. I am requesting a thorough investigation into Capital One 's mishandling of my account, reinstatement of my Venture Card with full account privileges, reimbursement for damages incurred, and a transparent account of the reasons for its unjustifiable restriction and closure. Enclosed with this complaint are copies of my communications with Capital One, and other related documents Thank you for addressing this urgent matter promptly. I anticipate your response and resolution of this issue. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #9531838 about?
Complaint #9531838 was filed against Capital One Financial Corporation regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-07-16T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.