Debt or credit management -- Unauthorized withdrawals or charges -- Complaint #9509757

Complaint Overview

Complaint ID: 9509757

Company: Recovery Solutions Group, LLC

Product: Debt or credit management

Sub-Product: Debt settlement

Issue: Unauthorized withdrawals or charges

State: Florida

ZIP Code: 33928

Date Received: 2024-07-14T12:00:00-05:00

Date Sent to Company: 2024-07-14T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Older American, Servicemember

Consumer Narrative

Breach of Contract : XXXX XXXX XXXX Due to the lack of proper care and overall lack of industry standard cleanliness of the XXXX facility and stalls, XXXX XXXX Manager was given written notice via Email on XX/XX/XXXX informing her that BFF horses would be removed from the facility immediately due Breach of Boarding Agreement and the overall wellbeing of the horses, and items listed below. The horses were removed XXXX XXXX XXXX. Items of Breach of Agreement are documented in writing and photo, and not limited to include ; 1. Stalls were NOT PROPERLY CLEANED DAILY OR CLEANED AT ALL, as advertised they would be in the Boarding Agreement ( excluding Sunday ). Some days, late in the afternoon, the stalls were still dirty from the previous day. Forcing the horses to stand in dirty stalls for well over 30+ hours. 2. Horses WERE NOT FED PROPERLY as agreed upon with Trainer. ( less than poor quality and amounts of hay ) 3. Horses were held outside in a pen WITHOUT WATER for hours during the day. 4. Facility was Not KEPT IN A SAFE AND CLEAN MANNER as per industry standard. You were notified of these deficiencies well in advance, however no acknowledgement or action was taken until the DAY OUR HORSES WERE REMOVED FROM THE FACILTY. A BLAST EMAIL WAS SENT TO ALL CUSTOMERS OF THE IMPOVEMENTS TO BE DONE AS PER OUR EXACT COMPLAINT LIST. Sent to all customers of XXXX ; However this was in fact too little too late. We removed our horses for their safety and wellbeing prior to this email the same day. This attempt to cover up the neglect was effectively way too late and acknowledges your willingness and in agreement that you were in FACT IN BREACH OF YOUR OWN CONTRACT. XXXX XXXX XXXX has no choice but to demand a complete refund of our payments for XXXX from XXXX, XXXX to XX/XX/XXXX. Totaling {$4000.00}. Invoice attached. We also are in contact with the Federal Trade Commission due to your illicit actions of hiring a Debt Collection Agency to Harass the teenage girl who was training the horses while at your facility, for payment of a few days of boarding, not owed. The Collection agency was notified that the invoice you sent them is disputed and not legitimate, they were told to contact our Attorney and they have not, however they are now sending a settlement offer directly from you to compromise the illegitimate invoice you fraudulently provided them with originally. This is nothing less than extortion. The Collection Agency is being reported to the CFPB as well as the XXXX. You are hereby notified to Cease and Deist this illicit harassment of our Trainer. Attached find invoice for Boarding paid to XXXX to be refunded to XXXX XXXX XXXX immediately. XXXX XXXX XXXX XXXX

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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