Prepaid card -- Problem with a purchase or transfer -- Complaint #9490311
Complaint Overview
Complaint ID: 9490311
Company: Chime Financial INC
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Florida
ZIP Code: 33713
Date Received: 2024-07-11T12:00:00-05:00
Date Sent to Company: 2024-07-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Terms were not followed refused to help after their own rep told me at XXXX XXXX it was indeed their fault. I contact at XXXX XXXX and was seeking status first person disconnect chat 2nd person then told me I wasn't eligible and to read terms. I sent terms again and asked them to explain as I had everything they disconnected. . Eligibility for XXXX. Initial Eligibility. To become eligible for a XXXX Account, you must meet all of the following requirements : You are XXXX ( XXXX ) years of age or older ; You live in a state where XXXXXXXX is offered ( see State Eligibility in this Section, below ) ; You are a member of Chime Financial , Inc. ( Chime ) with a Chime checking account ( Chime Checking Account ) in good standing with Bank ; You have activated your physical Chime Visa Debit Card, or have an open and active physical Chime Credit Builder Visa Credit Card or Chime Cash Rewards Visa Credit Card ; You have downloaded the Chime mobile application ( Chime App ) from either the XXXX XXXX XXXX or XXXX XXXX XXXX ; and You have received any of the following, determined at the time of XXXX Account opening : two ( 2 ) Qualifying XXXX XXXX Deposits from an employer, payroll provider, or gig economy payer of {$200.00} or more per deposit in the preceding thirty-four ( 34 ) days ; one ( 1 ) Qualifying XXXX XXXX Deposit from an employer, payroll provider, or gig economy payer of {$200.00} or more in the preceding thirty-four ( 34 ) days and added an Additional Data Source ( as defined in this Section below ) ; or one ( 1 ) Qualifying XXXX XXXX XXXX from a known government benefits payer ( such as the Social Security Administration or Department of Veterans Affairs ) of {$200.00} or more in the preceding thirty-four ( 34 ) days.
Frequently Asked Questions
What is Complaint #9490311 about?
Complaint #9490311 was filed against Chime Financial INC regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-07-11T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.