Vehicle loan or lease -- Managing the loan or lease -- Complaint #9489211
Complaint Overview
Complaint ID: 9489211
Company: Nissan Motor Acceptance Company LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Loan sold or transferred to another company
State: Nebraska
ZIP Code: 68134
Date Received: 2024-07-11T12:00:00-05:00
Date Sent to Company: 2024-07-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Account XXXX On XX/XX/XXXX I refinanced my Nissan XXXX XXXX and was approved by XXXX XXXX XXXX XXXX. On XX/XX/XXXX I emailed contract and proof of payment to NMAC-Nissan Financial Services . Per CSR ( XXXX ) at Nissan pay off payment was received on XX/XX/XXXX and applied to my loan account. On XX/XX/XXXX XXXX XXXX XXXX XXXX called to say they have not received title to the XXXX Nissan XXXX and release of lien letter. I spent 2 hours with CSR ( XXXX, XXXX, and supervisor XXXX ) at Nissan gave me the following excuses : XXXX. I ( XXXX ) did not personally call to request the title be sent. XXXX. My account is in Bankruptcy department ( please note I did not include this vehicle in bankruptcy I made payments for 1yr and then refinanced the vehicle ). I advised NMAC I want to be compensated {$50.00}, for the 2 hours I spent calling them and listening to the XXXX/Mularkey/Lame excusing for handling business poorly. I had to advised them that Lien holders have 15 days to release titles and lien after receipt of payment. Please also note in XX/XX/XXXX XXXX XXXX XXXX made payoff payment requested the title after payment cleared via letter.
Frequently Asked Questions
What is Complaint #9489211 about?
Complaint #9489211 was filed against Nissan Motor Acceptance Company LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-07-11T12:00:00-05:00.
How did Nissan Motor Acceptance Company LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Nissan Motor Acceptance Company LLC?
Yes, visit the Nissan Motor Acceptance Company LLC company profile at readthecomplaint.com/company/nissan-motor-acceptance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.