Credit card -- Problem when making payments -- Complaint #9478580
Complaint Overview
Complaint ID: 9478580
Company: Synovus Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Hawaii
ZIP Code: 967XX
Date Received: 2024-07-10T12:00:00-05:00
Date Sent to Company: 2024-07-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
To the payment and correspondence department my name is XXXX XXXX for the past 60 days. All Ive been doing is attempting to pay my bill. My account was locked out due to incorrect account information. I have mailed in a payment via your envelope that you sent me with my account number two weeks ago that wasnt processed. I spent {$68.00} next day airing a Money order delivered and I have a confirmation showing was delivered 10 days later. My family is losing their home. We are so in trouble because of this payment you filed a late payment history please help me remove this late payment we have never missed a payment in the history of our credit report. I can not begin to explain to you our family is losing their home because of this. Please help us understand why XXXX payments that have confirmations and confirmed delivery to your payment. Correspondence department have not been processed on our account. We have contacted the US department of veterans assistance affairs. We have contacted the US state attorneys office. We have contacted the Better Business Bureau and we have doing everything we can to file a complaint against your company unless this is resolved immediately. Please help us Im begging you to have some kindness and compassion in your heart to help my family understand why after XXXX years of being a customer you are XXXX us and putting us through this rig around.
Frequently Asked Questions
What is Complaint #9478580 about?
Complaint #9478580 was filed against Synovus Bank regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-07-10T12:00:00-05:00.
How did Synovus Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synovus Bank?
Yes, visit the Synovus Bank company profile at readthecomplaint.com/company/synovus-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.