Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #9465661
Complaint Overview
Complaint ID: 9465661
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem canceling credit monitoring or identify theft protection service
State: California
ZIP Code: 90063
Date Received: 2024-07-08T12:00:00-05:00
Date Sent to Company: 2024-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I tried to cancel my Experian basic free account but there is no way to do so online and in looking up how to cancel it, they say to call them. I tried calling multiple times today ( XX/XX/year> ) and the automated bot asks for your social security number, which I didn't enter because I don't trust them and their online help states that you should have your membership number ready which I have and would happily share with them if asked but they don't. Then automated voice system doesn't have a cancel option and just continues to take me through a loop when answer that I want help with my membership ( which is one of the options they suggest ) and asks me the same question over and over again. I tried to ask for an agent and was told only very specific cases can be passed on to an agent without being told which cases and eventually the automated voice hung up on me. I still do not know how to cancel my account and they continuously send me emails even when all of my notifications are turned off and there is no unsubscribe link in the emails.
Frequently Asked Questions
What is Complaint #9465661 about?
Complaint #9465661 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2024-07-08T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.