Vehicle loan or lease -- Managing the loan or lease -- Complaint #9457466
Complaint Overview
Complaint ID: 9457466
Company: Credit Acceptance Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with the interest rate
State: Alabama
ZIP Code: 35404
Date Received: 2024-07-08T12:00:00-05:00
Date Sent to Company: 2024-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Well, the dealership ( XXXX XXXX XXXX had the truck for 3 1/2 weeks. Suppose to been a timing chain issue. The truck still has the same problems when I got it back. I been had it back for a week now. I called and told them about it. And their response was, they wasn't going to fix it because I filed a complaint. Well I tried to resolve the issue a week after I purchased the truck. I have asked for money back, or trade it, because I don't want it with these type of issues. And I thought I was getting a truck for XXXX and turned out to be XXXX, that's double. If I knew this when I got it I would have left on their car lot. Credit Acceptance warranty is not very helpful either. I was told I just had to pay a XXXX diagnostic fee when anything happens comes to find out that is not true. I want out of this contract and I also want my money back. The XXXXXXXX XXXX XXXX payment and my 3 months worth of payments back. Paying for something that I have not used in a month and making a payment a same time is crazy. This is a big scam if I had to say so, myself. A rip off. And too put everything else on the table. The oil dipstick was broke off in the hole. I had to pay to get it out, the blend door actuator was clicking the whole time the truck was running, I paid to get it replaced. Several lights was not working. I changed all those. The transmission would jump out of gear. Tried the recall on that but XXXX said the truck was too old. It was for XXXX models and up. Timing chain issues which still has not been fixed. But I'm supposed to pay for a poor too none maintenanced vehicle. This is just crazy.
Frequently Asked Questions
What is Complaint #9457466 about?
Complaint #9457466 was filed against Credit Acceptance Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-07-08T12:00:00-05:00.
How did Credit Acceptance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Credit Acceptance Corporation?
Yes, visit the Credit Acceptance Corporation company profile at readthecomplaint.com/company/credit-acceptance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.