Credit card -- Problem when making payments -- Complaint #9457401
Complaint Overview
Complaint ID: 9457401
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Maryland
ZIP Code: 208XX
Date Received: 2024-07-08T12:00:00-05:00
Date Sent to Company: 2024-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
TD BANK XXXX finance updated their website. I tried to sign on to pay my account, but it would not allow me on XXXX the XXXX the due date. They were closed the next day and charged a late fee of XXXX. They could not remove the fee unless I paid off the balance.
Frequently Asked Questions
What is Complaint #9457401 about?
Complaint #9457401 was filed against TD Bank US Holding Company regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-07-08T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.