Checking or savings account -- Managing an account -- Complaint #9448764
Complaint Overview
Complaint ID: 9448764
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Pennsylvania
ZIP Code: 17057
Date Received: 2024-07-06T12:00:00-05:00
Date Sent to Company: 2024-07-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX I never got my one time {$25.00} credit yall promise to give me proof. to my account and is active to add to XXXX XXXX. As of XX/XX/year>, the debit card has been activated with XXXX XXXX. If you wish to open a savings account in the same titling, you will have to visit your local branch. If you are requesting to open a new savings account as sole owned or joint, you can visit wellsfargo.com or your local branch. As a courtesy, we opted to provide you a {$25.00} credit into the checking account. XXXX reviewed the account and was able to confirm that no bonus offer code was added at the time of account opening. You would have had to present the bonus offer code at the time of opening. The account opened on XX/XX/year>, is the only account under each My name is XXXX XXXX XXXX and contact me at XXXX please also add this to my complaint XXXX CFPB : and my old account number is XXXX and my online banking username XXXX please add the {$25.00} credit to my new account checking number is XXXX because my old checking account number XXXX is closed and cant get money there if its there transfer the {$25.00} to the new account number is XXXX or add it there at XXXX thanks and please etc and here is proof below etc.
Frequently Asked Questions
What is Complaint #9448764 about?
Complaint #9448764 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-07-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.