Student loan -- Dealing with your lender or servicer -- Complaint #9448755
Complaint Overview
Complaint ID: 9448755
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: California
ZIP Code: 90606
Date Received: 2024-07-06T12:00:00-05:00
Date Sent to Company: 2024-07-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My school has received their tuition and it's been paid in full since XX/XX/XXXX when my first disbursement for financial aid should have came out and now we're here in XX/XX/XXXX and his coming gone and the school has been paid off in full for some recession when the summer session XXXX and yet I've never received any financial aid and now they're claiming that they might review it and I may not receive any financial aid because I stop attending class due to a accident that I was in getting struck by a vehicle on my bicycle on XX/XX/XXXX so I want to know if I owe Nelnet this money and I pulled a loan from them why is it that the school gets a dictate the remainder of that money which is to be given to me is financial aid why is it they get to dictate how much it is I get when I got the loan in my name and I have to repay that and I have a repayment date and everything so that doesn't make sense that sounds pretty shady to me
Frequently Asked Questions
What is Complaint #9448755 about?
Complaint #9448755 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-07-06T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.