Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #9444734
Complaint Overview
Complaint ID: 9444734
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Florida
ZIP Code: 33334
Date Received: 2024-07-07T12:00:00-05:00
Date Sent to Company: 2024-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/year>, I received {$900.00}. I attempted to w/d it and found out that my account was frozen due to a civil lien that was erroneously filed. My attorney was able to get this fixed, and the attorney that filed the lien sent a release to Cash App/Square at the end of XX/XX/year>. I emailed the company on XXXX, and they acknowledged that they had received the release. I then questioned them as to when they were going to release my money. They told me when they get around to it! This is not acceptable ; this should have been done immediately. I have emailed the company numerous times, and they do not reply to my emails. I have called them, and they have people that answer the phone that do not speak proper English, and I could not understand them, and some of them hung up on me. I have contacted the company through their app only to encounter AI not a real person.
Frequently Asked Questions
What is Complaint #9444734 about?
Complaint #9444734 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-07-07T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.