Checking or savings account -- Closing an account -- Complaint #9429126
Complaint Overview
Complaint ID: 9429126
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Oklahoma
ZIP Code: XXXXX
Date Received: 2024-07-04T12:00:00-05:00
Date Sent to Company: 2024-07-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I WAS INFORMED BY CHIME BANK THAT MY SAVINGS ACCOUNT WAS CLOSED XX/XX/year> DUE TO IT 'NOT BEING IN COMPLIANCE WITH THEIR POLICY ' THEY INFORMED ME THAT THE BALANCE OF OVER XXXX USD WOULD BE TRANSFERRED TO MY CHECKING ACCOUNT. SHORTLY AFTER ON THE SAME DAY XX/XX/year> I RECEIVED AN EMAIL INFORMING ME THAT MY CHECKING ACCOUNT WAS CLOSED BY THE COMPANY THEY INFORMED ME THAT MY BALANCED WOULD BE SHIPPED TO MY ADDRESS IN 30 DAYS. ITS BEEN 6 MONTHS AND I HAVE STILL NOT RECEIVED MY MONEY IVE CALLED MULTIPLE TIMES TO BE TOLD THAT THEY COULD NOT HELP ME. I WANT MY REMAINING MONEY
Frequently Asked Questions
What is Complaint #9429126 about?
Complaint #9429126 was filed against Chime Financial INC regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-07-04T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.