Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #9427690
Complaint Overview
Complaint ID: 9427690
Company: Capital One Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Texas
ZIP Code: 78753
Date Received: 2024-07-04T12:00:00-05:00
Date Sent to Company: 2024-07-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing regarding my Account # [ XXXX ]. Capital One Auto Finance ( referred to as Capital One going forward ) has erroneously reported that my vehicle was subject to a repossession and that my account was charged off. My car was stolen on XX/XX/XXXX and recovered the same day. It was towed to a XXXX XXXX yard where XXXX was supposed to reclaim it. I spoke to Capital Ones representatives at regular intervals explaining the situation after receiving the first phone call from Capital One on XX/XX/XXXX. XXXX claims they attempted to contact Capital One regarding the matter but were met with resistance. Capital One stated they never received a call from XXXX until XX/XX/XXXX. However, I did communicate with Capital One at various intervals regarding the matter of XXXX attempting to reclaim the vehicle. Capital One was paid via ACH on time until Capital One shut down my XXXX payments as of XX/XX/XXXX after receiving my XXXX payment. Capital One proceeded to reclaim my vehicle from XXXXXXXX tow yard on XX/XX/XXXX. I spoke to various Capital One reps and even informed them that XXXX authorized a check be sent to me to get the car from XXXX XXXX. However, my vehicle was moved to auction on XX/XX/XXXX and subsequently sold. Upon hearing this, I paid off the remaining balance on XX/XX/XXXX which was how long it took to figure out what the final balance would be. Capital One repossessed my vehicle even though my payments were current and that I was communicating with them on a regular basis. I sent a demand letter via certified mail on XXXX to Capital One Claims Department at XXXX Capital One XXXX XXXX VA, XXXX. Furthermore, I disputed with XXXX, and they said the document that Capital One Finance replied with was a number to call, that number ended up being the main switchboard for Capital One.
Frequently Asked Questions
What is Complaint #9427690 about?
Complaint #9427690 was filed against Capital One Financial Corporation regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-07-04T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.