Checking or savings account -- Opening an account -- Complaint #9411579
Complaint Overview
Complaint ID: 9411579
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Florida
ZIP Code: 33311
Date Received: 2024-07-02T12:00:00-05:00
Date Sent to Company: 2024-07-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Around XX/XX/XXXX, I went to open A bank account with the Navy Federal credit Union this is not my first attempt when I first attempted to do a membership with them I found out someone did fraud in my name without me knowing I went through all demographics to clear up my name seeking membership I was denied without an explanation. I gave it a while and I reapplied, XX/XX/year>. I drove to the facility with my proper government issued ID, Social Security card and also a recent bank statement to prove my identity witch is some of the materials they asked for, it was submitted I was told to call three days later to check the account it was pending. I called back Friday The representative stated the account was Permanently blocked from doing any type of business with me! I checked my mailbox and I found a letter from them asking me to, provide the same information again so I reached out to the facility. the first representative I spoke to Clearly came and told me I have an account please put me on hold for 45 minutes. Another employee came on. I explained the situation again which was put on hold for another 10 minutes to my surprise she came back on and stated that I was permanently blocked from doing any business with the Navy Federal credit Union without an explanation I provided once again all documentation that was required and still could not get an explanation on why I was denied! I was not granted access to open an account family member served in the military gave me the rite do apply by him serving and having an honorable discharge.
Frequently Asked Questions
What is Complaint #9411579 about?
Complaint #9411579 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-07-02T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.