Mortgage -- Trouble during payment process -- Complaint #9411362
Complaint Overview
Complaint ID: 9411362
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: New Mexico
ZIP Code: 871XX
Date Received: 2024-07-02T12:00:00-05:00
Date Sent to Company: 2024-07-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Annual account disclosure statement dated XX/XX/year>. It provided account history and changed ( increased ) the escrow payment amount effective XX/XX/year>. Another Annual account disclosure statement dated XX/XX/year>, indicated a surplus and provide a check for the excess. No explanation. No information to customer. XX/XX/year> I sent them letter asking to understand. Asked " It seems you have decided not to pay my property taxes later in the year. Please explain why you are not going to pay the property taxes? '' XX/XX/year> I received notice from County my taxes were not paid. Demanded payment and charged a late fee. DUE TO Shellpoint Mortgage aka New Rez Llc failure to communicate with their customer, I INCURRED A LATE FEE! XX/XX/year> I received a notice from mortgage holder demanding I provide proof the property taxes were paid. XX/XX/year> The Mortgage holder has failed to respond to my letter asking for information and failed to communicate why they are not paying the property taxes through the escrow as they have for over XXXX years.
Frequently Asked Questions
What is Complaint #9411362 about?
Complaint #9411362 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-07-02T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.