Mortgage -- Trouble during payment process -- Complaint #9411228
Complaint Overview
Complaint ID: 9411228
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Washington
ZIP Code: 990XX
Date Received: 2024-07-02T12:00:00-05:00
Date Sent to Company: 2024-07-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Our mortgage company 's loss/draft department are solely to blame for our issue. Not the insurance company or the VA. We had a catastrophic loss of our home and we have cooperated with everything they have asked, but they do not give us the funds we need and have paid out of pocket and taken from our retirement savings, at a heavy tax levied against us, and our personal savings. We had difficulty getting a contractor to over see the work. Our last contractor did nothing for 8 months. Nothing. So we became our own general contractor and got our permits and hired the sub contractors. I am attaching some of the emails we have written. So far we have asked for reimbursement from two contractors for the final completion of the exterior of the house and the excavation company that worked to remove the old burned house and dig/fill utility trenches, and prepare the ground for radon barrier and concrete pour. They did reimburse at least once for our underground plumbing work and the builder completing the outer shell of the house. We have been waiting for 4 weeks for them to pay the final bill to that company.
Frequently Asked Questions
What is Complaint #9411228 about?
Complaint #9411228 was filed against Freedom Mortgage Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-07-02T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.