Credit card -- Problem with a purchase shown on your statement -- Complaint #9390584
Complaint Overview
Complaint ID: 9390584
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 92571
Date Received: 2024-06-27T12:00:00-05:00
Date Sent to Company: 2024-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
American Express XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX XXXX XXXX ) XXXX RE : Acct XXXX Complaint I called the business on XX/XX/year> to let them know I need them to refund my credit balance of {$12.00} sitting on this paid off account. I spoke to a man named XXXX who refused to mail my refund to my home address of record in the form of a check. I told them that I was going to file a Formal Complaint if they are refusing to refund money that I don't owe. I filed my complaint with the Better Business Bureau where there were several other complaints filed on this business ; Better Business Bureau Customer Complaints ; XXXX complaints closed in the last XXXX years XXXX complaints closed int he last XXXX months
Frequently Asked Questions
What is Complaint #9390584 about?
Complaint #9390584 was filed against American Express Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-06-27T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.