Credit card -- Problem with a purchase shown on your statement -- Complaint #9390170
Complaint Overview
Complaint ID: 9390170
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Arizona
ZIP Code: 85234
Date Received: 2024-06-30T12:00:00-05:00
Date Sent to Company: 2024-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I was charged {$92.00} for the " XXXX XXXX XXXX Star Legend Clipper with Ultimate Wide Range Fading for Professional Barbers and Stylists. '' The item arrived damaged and defective. I contacted XXXX on XX/XX/year>, and was instructed to keep the product. I was also emailed that I would be refunded {$87.00} for the product plus {$4.00} in taxes, totaling {$92.00}. However, I did not receive the promised refund. I filed a dispute through WellsFargo.com on XX/XX/year> and provided a copy of my email confirmation from XXXX indicating that I would be refunded a total amount of {$92.00}. I answered every question emailed to me by Wells Fargo XXXX, but my dispute claim was denied and closed with no explanation. I have emailed Wells Fargo several times at the provided address ( XXXX ) but have not heard back from anyone. I also called Wells Fargo Disputes at XXXX multiple times and was connected with agents in the XXXX. I attempted to explain my situation to them, but due to language barriers, they often did not understand, and I had to re-explain the issue multiple times. When I realized there was a language barrier, I asked where I was calling, and they confirmed it was the XXXX. I then politely requested to speak with a XXXX agent but was met with pushback. They informed me that their protocol was to transfer me to a XXXX, and they refused to transfer me to a XXXX representative. The last time I attempted to resolve this situation with Wells Fargo was on XX/XX/year> at XXXX A.M. MST, and I encountered the same issue with a representative in the XXXX. I believe this should be an easy dispute to resolve. There was XXXX charge on XX/XX/year> for {$92.00}, and I have an email confirmation from XXXX stating they would credit me back {$92.00}. However, I did not receive the refund. This is not a complicated dispute, but the hurdles of speaking with offshore representatives in a different country who do not understand the situation are creating significant barriers. I have done my due diligence by emailing several times and attempting to explain the situation to representatives in the XXXX, but I am getting nowhere.
Frequently Asked Questions
What is Complaint #9390170 about?
Complaint #9390170 was filed against Wells Fargo & Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-06-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.