Credit card -- Problem with a company's investigation into an existing problem -- Complaint #9390059
Complaint Overview
Complaint ID: 9390059
Company: Discover Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: West Virginia
ZIP Code: 250XX
Date Received: 2024-06-30T12:00:00-05:00
Date Sent to Company: 2024-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
They sent me a letter containing printed statements on XX/XX/XXXX and on XX/XX/XXXX sent a letter stating that they had conducted an investigation and below are the findings. 1 ). previous charges and payments ae explained in detail by the billing statements sent separately 2 ). The Account was opened XX/XX/XXXX XXXX ). You provided up with identifying information As a Result of the above, the account and balance are considered valid.
Frequently Asked Questions
What is Complaint #9390059 about?
Complaint #9390059 was filed against Discover Bank regarding Credit card specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-06-30T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.