Credit card -- Problem with a purchase shown on your statement -- Complaint #9389268
Complaint Overview
Complaint ID: 9389268
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 92211
Date Received: 2024-06-30T12:00:00-05:00
Date Sent to Company: 2024-06-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid off my credit card in Full on XX/XX/year>. Announced to me the person that I was dating was taking my card and using it. Charging things like gift cards and other random things. Within about a month it was completely maxed and I didnt know until I tried to use it. I called the company and said that none of those charges were made by me, they asked me some questions and they said that because I didnt protect my card and that I knew the person that had done it that it was my fault and I would have to pay the charges. I dont think thats fair. I think an investigation shouldve at least been done. I need your help to resolve this with this company because I cant pay this bill.
Frequently Asked Questions
What is Complaint #9389268 about?
Complaint #9389268 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-06-30T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.