Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #9385755
Complaint Overview
Complaint ID: 9385755
Company: TD Bank US Holding Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: Florida
ZIP Code: 33327
Date Received: 2024-06-29T12:00:00-05:00
Date Sent to Company: 2024-06-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To whom it may concern, I hope this letter finds you well. I am writing to report an unfortunate experience with the XXXX XXXXXXXX XXXX formally ( address XXXX XXXX XXXX. XXXXXXXX XXXX XXXXXXXX, telephone XXXX XXXX XXXX ), which has led to significant inconvenience and financial detriment. Two weeks after the purchase, I received a call from XXXX XXXX, a dealership representative, informing me that the monthly credit payment would increase by {$50.00}. This unexpected increase was troubling, but what followed was even more XXXX XXXX XXXX proceeded to make persistent and excessive phone calls, amounting to more than XXXX calls per day, pressuring me to go to the dealer and sign a new document agreeing to the increased payment terms without any justification. I asked XXXX XXXX and XXXX, the sales representative, to write a letter explaining the reason, but they refused to write a justification. Instead, they were aggressive over the phone, using treats, and this behavior caused me considerable XXXX and XXXX Furthermore, yesterday, I received a call from TD Bank Auto notifying me that the XXXX XXXX dealer had failed to pay off the loan on the vehicle I traded in as part of the purchase agreement. This oversight has resulted in adverse consequences for me, including damage to my XXXX XXXX and reputation due to a delay in paying off the previous vehicle loan, which I had traded in XXXX weeks ago. Such actions by XXXX XXXXXXXX XXXX are highly unprofessional and unethical, and they have caused me significant financial and XXXX XXXX. I believe these practices warrant investigation and appropriate action to prevent similar occurrences from happening to other consumers. Therefore, I formally request that your organization investigate these matters and take appropriate actions against XXXX XXXXXXXX XXXX to rectify the situation and ensure that they adhere to fair and lawful business practices. Enclosed are copies of relevant documents such as the purchase agreement, communication records, and other pertinent information that may assist your investigation. I appreciate your prompt attention to this matter and look forward to your response as soon as possible. Please feel free to contact me at XXXX XXXX XXXX or XXXX if you require further information. Thank you for your assistance in resolving this issue. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #9385755 about?
Complaint #9385755 was filed against TD Bank US Holding Company regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2024-06-29T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.