Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #9379350
Complaint Overview
Complaint ID: 9379350
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: New York
ZIP Code: 117XX
Date Received: 2024-06-28T12:00:00-05:00
Date Sent to Company: 2024-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made four different transactions with the same seller on my account. With all four, the seller provided one tracking number that shows that the package was delivered to an incorrect shipping address. The tracking number the seller provided was XXXX XXXX. The delivery address I provided to the seller is to XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX The tracking number the seller provided shows that the package went to XXXX XXXX XXXX PayPal denied all four cases on the reason of, Seller provided a tracking number. PayPal did not investigate any of the cases properly because if they did, they wouldve seen that the package was delivered to the incorrect location. The case IDs are XXXX XXXX XXXX, XXXX, XXXX. I need an immediate resolution for this!
Frequently Asked Questions
What is Complaint #9379350 about?
Complaint #9379350 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2024-06-28T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.