Checking or savings account -- Closing an account -- Complaint #9371307
Complaint Overview
Complaint ID: 9371307
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
ZIP Code: XXXXX
Date Received: 2024-06-26T12:00:00-05:00
Date Sent to Company: 2024-07-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, Wells Fargo asked me to close my account by bringing my account balance to zero because I was a non-resident. However, I was prevented from transferring my money out of this account to my other USD bank account because of non-resident accountholder restrictions. Wells Fargo XXXX assistance said they would send me a check instead. I explained that my XXXX bank was no longer accepting USD checks and requested that payment be made electronically to my nominated USD account. No check was received, nor any transfer to my nominated USD account. I reiterated my request to Wells Fargo by later telephone, but they were unable to help as they could not find a specialist to assist. I re-submitted my request in writing to Wells Fargo with nominated account details via my Wells Fargo online banking portal. On XX/XX/year>, the balance of my savings account was reduced to XXXX with no explanation or advice from Wells Fargo as to where this money disappeared. Wells Fargo has closed my online banking portal and is unable to explain by telephone where the money went or why it was not transferred to my electronic account.
Frequently Asked Questions
What is Complaint #9371307 about?
Complaint #9371307 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-06-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.