Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #9369202
Complaint Overview
Complaint ID: 9369202
Company: Betterment LLC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Massachusetts
ZIP Code: 02148
Date Received: 2024-06-25T12:00:00-05:00
Date Sent to Company: 2024-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally lodge a complaint regarding a series of mishandled transactions and lack of resolution on my Betterment checking account. The details of my concerns are as follows : On XX/XX/year>, I received an email abruptly terminating my client agreement with Betterment, citing that your platform and services were deemed not suitable for my needs. At that time, my account balance was {$15000.00}. Subsequently, on XX/XX/year>, I received a request to upload a valid U.S. government-issued photo ID due to the large dollar amount in my account. I complied promptly. On XX/XX/year>, I was informed via email that XXXX had determined deposits from XXXX into my account were fraudulent and were being recalled by the card processor. Consequently, my account was locked to prevent a negative balance until the funds were recalled. Despite my assurance and evidence that the transactions with XXXX were legitimateI had booked and subsequently canceled ticketsthe account remained locked. On XX/XX/year>, I discovered a debit transaction dated XX/XX/year>, labeled " Internal to Program Reserve, Debit to offset Issuer Dispute XXXX Returns '' with a withdrawal of {$15000.00}. This transaction occurred without my authorization or notification, further exacerbating the situation. Despite numerous attempts to seek clarification and resolution from Betterment, including providing evidence from XXXX confirming the legitimacy of the transactions, I have received no satisfactory response or action. This sequence of events has caused me significant distress and financial inconvenience. Betterment 's handling of my account and the subsequent unauthorized debit have not only affected my trust in your services but have also impacted my financial stability.
Frequently Asked Questions
What is Complaint #9369202 about?
Complaint #9369202 was filed against Betterment LLC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-06-25T12:00:00-05:00.
How did Betterment LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Betterment LLC?
Yes, visit the Betterment LLC company profile at readthecomplaint.com/company/betterment-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.