Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #9366601
Complaint Overview
Complaint ID: 9366601
Company: Fifth Third Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Check cashing service
Issue: Fraud or scam
State: California
ZIP Code: 90703
Date Received: 2024-06-25T12:00:00-05:00
Date Sent to Company: 2024-06-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am very disappointed and concerned with XXXX XXXX XXXX. My past employer of mine had rolled over my XXXX account to XXXX due to the amount on my account. I started a new job with a 403b with XXXX and thought it would be a good idea to just roll the XXXX account to my new 403b. I contacted XXXX and they sent out the check so I can send this to my new 403b. I requested in XXXX and I did not get it in the mail ( note i never had issues with my mail as I received notification from XXXX before ). I reached out and they recommended I do a replacement so I did early XXXX. I waited another 7-10 business days for this just to find out when it did not come the second time - someone fraudulently cashed out this check. This is suspicious and confusing how this could have happened. I wish they initially offered a tracking number for the mail sent to me in the beginning of this situation and not make it a guessing game. This is scary and frustrating as I just wanted a simple transfer to my new retirement plan. I have still been in contact with a representative with XXXX, but I have low confidence in this company and I hope this is resolved as soon as possible. The Bank XXXX used was FIFTH THIRD BANK.
Frequently Asked Questions
What is Complaint #9366601 about?
Complaint #9366601 was filed against Fifth Third Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-06-25T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.