Vehicle loan or lease -- Repossession -- Complaint #9366445
Complaint Overview
Complaint ID: 9366445
Company: Bmw Financial Services NA, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Lender trying to repossess or disable the vehicle
State: New York
ZIP Code: XXXXX
Date Received: 2024-06-25T12:00:00-05:00
Date Sent to Company: 2024-06-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called BMW financial services to work out a plan to avoid repossession of my vehicle. They indicated to me that I owe almost XXXX XXXX dollars more than the monthly payments " missed ''. I indicated to them the amount that I am able to pay today and wanted to set up a payment for later this week. The very rude customer service associate told me there is nothing she can do and that I owe XXXX. However, my most recent email about a " bill '' indicated that I " owe '' {$4400.00}. There are many discrepancies in terms of what is " owed '' and what is fabricated. She proceeded to tell me that this includes late payment fees and Fees from a previous repossession several years ago. I told her that I paid everything when the vehicle was previously repossessed because they would not release it to me with out making a more than XXXX XXXX dollar payment. I asked her why they are charging me again and she indicated that is what I have to pay. She indicated that I need to pay XXXX immediately but that doesn't ' stop me from repossession. BMW are scammers, they are consistently charging erroneous fees and refuse to make payment plans with their customers. They have very deceptive practices, which need to be stopped. Their customer service agents are rude and not helpful. I would like to come to a peaceful resolution but it is clear that BMW does not want that.
Frequently Asked Questions
What is Complaint #9366445 about?
Complaint #9366445 was filed against Bmw Financial Services NA, LLC regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2024-06-25T12:00:00-05:00.
How did Bmw Financial Services NA, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Bmw Financial Services NA, LLC?
Yes, visit the Bmw Financial Services NA, LLC company profile at readthecomplaint.com/company/bmw-financial-services-na-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.