Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #9366442
Complaint Overview
Complaint ID: 9366442
Company: Huntington National Bank, The
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Michigan
ZIP Code: 49855
Date Received: 2024-06-25T12:00:00-05:00
Date Sent to Company: 2024-06-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made an XXXX transaction selling a XXXX XXXX XXXX, and was paid via XXXX ; I then deposited said money to what I believed to be my current bank. However it was instantly deposited to my Huntington Bank debit card that has not been functioning since XXXX. Huntington closed the account because of a {$35.00} overdraft fee. After the mistaken deposit, I attempted to withdraw the money back and was denied ; being told to resolve the issues with the bank. My query is how I was able to have money taken from me, but not being able to have it given back. I first attempted to contact XXXX in order to revert the process, only to be informed that they can not ; due to the transaction being confirmed accordingly on their end. So finally I repeatedly contacted Huntington XXXX XXXX, as well as a visit to my local branch, a meeting with the manage of said branch, and an HR personnel. Only to be told that they can not find my money. I then referenced the card number, and they found the money. They then referenced my {$35.00} overdraft fee, which i immediately said I would pay. They said they would not accept a cash payment and had to process it through their system, then after XXXX business days I would have a check in my mailbox. I just received XXXX more phone calls today, restating the initial statement they gave me, that they don't know where my money is, until i reference the card. Only to be they don't know how they could receive funds to a closed account. This repeated and near scripted response has me considering they may be actively participating in fraudulent activity. Especially after my repeated attempts through the proper channels, and waiting for the due process to be completed twice over. Huntington has all of our recorded in their user database, but were diligent enough to not send any emails with sensitive information. However I do have emails from XXXX XXXX. I sincerely require help in this issue.
Frequently Asked Questions
What is Complaint #9366442 about?
Complaint #9366442 was filed against Huntington National Bank, The regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2024-06-25T12:00:00-05:00.
How did Huntington National Bank, The respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Huntington National Bank, The?
Yes, visit the Huntington National Bank, The company profile at readthecomplaint.com/company/huntington-national-bank-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.