Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #9366331
Complaint Overview
Complaint ID: 9366331
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: Utah
ZIP Code: 84003
Date Received: 2024-06-27T12:00:00-05:00
Date Sent to Company: 2024-06-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
To whom it may concern : This is my complaint regarding Experian credit bureau. Please send this letter to the credit bureau, it is pretty self explanatory. I have perfect credit and I have for years, I don't need to use it much but I do try to keep it in good shape. I want to know why for no reason at all that my credit score dropped XXXX points on XX/XX/year>, it dropped from XXXX down to XXXX. I have {$50000.00} in credit available to me, I only owe about {$1500.00} to date. All of my accounts are never late or they are not paid as agreed, everything is always paid on time, then out of no where my score drops, how can they say even though your XXXX score may change, this does not affect your credit worthiness. Example : My understanding is today my credit score is XXXX but tomorrow my score drops down to XXXX and my Experian credit bureau is good, is that going to help me as much as if the score was XXXX. I need this explained to me, none of this makes sense. I can't seem to to get that XXXX or XXXX XXXX score no matter how hard I tried. I dedicate my financial status around getting XXXX or XXXX on all of my credit bureaus. The phone numbers that I have tried calling to discuss this with are ( XXXX ) XXXX and ( XXXX ) XXXX I have been trying to get a hold of someone at Experian for the last 3 days only getting the same results, nothing. When I have tried calling it says thank you for calling Experian, then it asks for my information XXXX or 3 times before getting me over to the automated line. I then request to speak with a representative, but I get no where, not even a transfer to where I can get any help, this is very time consuming and unorganized. I do not have this issue with XXXX or XXXX, I want to be able to find out what I need to do from here to get my scores back up to where they need to be and be able to talk with a live person and not an automated computer when I call Experian. Thank you. I look forward to hearing from you. XXXX XXXX
Frequently Asked Questions
What is Complaint #9366331 about?
Complaint #9366331 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2024-06-27T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.