Vehicle loan or lease -- Getting a loan or lease -- Complaint #9353954
Complaint Overview
Complaint ID: 9353954
Company: Bridgecrest Acceptance Corporation
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Getting a loan or lease
Sub-Issue: Changes in terms mid-deal or after closing
State: New York
ZIP Code: 10467
Date Received: 2024-06-26T12:00:00-05:00
Date Sent to Company: 2024-06-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I financed a car with bridgecrest/XXXX in XX/XX/year> and I think its one of the worse decisions I couldve made. I fell behind on one payment and brought my account current in XX/XX/year>, not only did I do that, I paid in advance to cover everything up until XX/XX/year>. Despite that, my car was repossessed in XXXX of 2024. The reason I was given was that XXXX was unwinding the contract. I never got the opportunity to retrieve my things from the car including the license plates and belonging from the trunk, glove compartment, arm rest and seat pockets. The DMV is suspending my license because bridgecrest refuses to issue me a repossession letter which the dmv needs to prove when the car was repossessed and determine that I didnt need insurance from XXXX until now. DMV thought I had the car all this time. The repossession thats incorrectly on my credit report is causing me difficulties with getting another car, bridgecrest wont give me my money back stating that I have to wait until the unwinding process is over. Its been 2 months since my car was taken by bridgecrest/XXXX.
Frequently Asked Questions
What is Complaint #9353954 about?
Complaint #9353954 was filed against Bridgecrest Acceptance Corporation regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2024-06-26T12:00:00-05:00.
How did Bridgecrest Acceptance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Bridgecrest Acceptance Corporation?
Yes, visit the Bridgecrest Acceptance Corporation company profile at readthecomplaint.com/company/bridgecrest-acceptance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.