Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #9326185
Complaint Overview
Complaint ID: 9326185
Company: Moneygram Payment Systems Worldwide INC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Connecticut
ZIP Code: 06811
Date Received: 2024-06-22T12:00:00-05:00
Date Sent to Company: 2024-06-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Saturday, XX/XX/XXXX, I sent {$1500.00} to the XXXX XXXX via MoneyGram ( Reference No. XXXX ) for home delivery on the same day. However, the money was not delivered. On XX/XX/XXXX, I contacted MoneyGram and spoke to a representative about the undelivered money. They informed me that they would open an investigation, but it could take up to 90 days to resolve. In the meantime, my parents in the XXXX XXXX are in need and don't have the money to buy their medications. This situation is unacceptable, and I'm unsure about what steps to take to either get my money back or have it delivered to my parents.
Frequently Asked Questions
What is Complaint #9326185 about?
Complaint #9326185 was filed against Moneygram Payment Systems Worldwide INC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2024-06-22T12:00:00-05:00.
How did Moneygram Payment Systems Worldwide INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Moneygram Payment Systems Worldwide INC?
Yes, visit the Moneygram Payment Systems Worldwide INC company profile at readthecomplaint.com/company/moneygram-payment-systems-worldwide-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.